Unless damaged in transit, custom neon signs are not eligible for returns due to their tailored nature and unsuitability for resale. Returns are accepted for pre-designed signs as long as they are unused, in the original condition and packaging, and accompanied by proof of purchase, such as a receipt. If a sign was damaged during shipping please contact and provide photos and a video showing any damages.
My product arrived damaged, what do I do?
How do I return a product?
Do I need to return a damaged product?
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